1. People know exactly how to do their jobs - alleviates mistakes; reduces stress
- Pictures & videos of people demonstrating how to do a task to “teach by doing” makes learning easy
- Quickly fill skill gaps and minimize risk of jobs done incorrectly
- Minimize time and expense required to do a job, rework, equipment damage; repairs, & downtime
2. People know how to prevent or respond to incidents
- Minimize loss of life, injury, property damage, insurance claims, and lawsuits
- Policies, procedures, and training can mitigate the risk of an incident occurring
3. People have clear understanding of company policies and expectations
- Minimize the risk of bad, inappropriate, or criminal behavior
- Create a more harmonious and positive work environment
- Impose and demonstrate consistent training and enforcement of organization policies
- Provide clear expectations and consequences for such things as absenteeism, deadlines, work quality, information security, harassment, drug and alcohol abuse, and discrimination
4. Task delegation, empowerment, and accountability
- Able to delegate tasks with clarity and confidence
- Free-up time for team members to focus on more complex projects
- Minimizes dependence on specific individuals or contractors
- Improve coverage during vacations, illness, and absence
5. Because we all forget...
- Clear documentation on how to do a procedure enables team members to refer to the documentation when ever necessary
- Relying on memory alone can lead to confusion, delays, insecurity, stress, and mistakes
6. Enhanced product & technical support
- Customers can quickly see exactly how to operate and/or service their products
- Field service and product support team members have easy access to operating and service instructions
7. Improve operating efficiency
- Clearly documented procedures enable jobs to be done faster, more reliably, and with greater confidence
- Eliminate waste, cost & risk of “reinventing” or “re-teaching” a procedure every time it is performed
- More easily integrate new people into the organization
- Knowledge & experience is retained as people come and go
- Enables continuous improvement activities through documentation and collaboration
- Quickly communicate and integrate procedural changes
8. Improve customer satisfaction
- High performing team members provide a greater level of service
- Customers see the results of a well run operation; downtime is minimized; perfect order fulfillment is achieved
- Customers gain greater confidence in team member’s ability to meet their needs
9. Improve sales process
- Potential customers see tangible evidence that team members are prepared to provide a well run operation
10. Minimize training costs and learning curves
- Videos/photos showing team members demonstrating their procedures makes learning fast and easy
- Training focused on your unique operations maximizes efficiency and a team's ability to support your mission
- Training can be created, updated, and continuously improved quickly, easily, and affordably
- Training courses can be utilized as often as necessary, by as many people as desired
- Online delivery for secure, “any time/any where” access
- Online training ensures that everyone is getting the same information, the same consistent message
- Automatic email notification reminds people to complete online courses, tests, or to view documents
- Easily create customized tests and certifications to reinforce and encourage learning
11. Lower the risk of liability
- You have plans for incidents/emergencies and policies
- You provide training for those incidents/emergencies and policies
- You have online records, electronic agreements, and test scores showing people received and understood the training content
12. Improve team member satisfaction
- Team members feel satisfaction in knowing how to do their jobs correctly and with confidence
- Team members feel less stress from having to perform multiple complex procedures from memory; as such, they are less likely to make costly mistakes
- Team members are recognized and valued for their contributions and expertise when they demonstrate and share their knowledge through video documentation
- Customized certification award certificates create esprit de corps, and a sense of pride and accomplishment
13. Compliance with regulations & best practices
- Documents are stored online - safe, secure, accessible
- Required procedures, plans, & training are available
14. Promotes a learning organization and culture
- Enables continuous capture, transfer, improvement, retention, and reuse of knowledge, necessary to build a world-class organization
- People have a tool to document and share their best practices
15. First Responders’ information is readily available to assist in an emergency
- Easily maintain list of people needing assistance in an emergency
- Critical building & tenant information readily available to first responders
- Hazardous material information readily available
- Neighborhood information about people, facilities, and resources that could help with an emergency or that should be considered when addressing an emergency