{"id":1315,"date":"2010-03-12T11:55:13","date_gmt":"2010-03-12T16:55:13","guid":{"rendered":"https:\/\/teamreadiness.com\/?p=1315"},"modified":"2011-12-09T13:36:11","modified_gmt":"2011-12-09T18:36:11","slug":"top-ten-metrics","status":"publish","type":"post","link":"https:\/\/teamreadiness.com\/?p=1315","title":{"rendered":"&#8220;Top 10&#8221; Team Metrics&#8230;"},"content":{"rendered":"<h2><span style=\"color: #003366;\"> &#8230;for assessing team readiness &#8211; <em>The ability of a team to optimally carry-out its mission.<\/em><\/h2>\n<p style=\"background-color:#FFCC00;\">(<u>rankings are shown in alphabetical order, and are <strong><em>not<\/em><\/strong> prioritized<\/u>)<\/p>\n<p><\/center><\/span><\/p>\n<p><b><\/p>\n<h3><span style=\"color: #003366;\"> 1. Costs &#038; Expenses<\/li>\n<p><\/span><\/h3>\n<ul>\n<li>The second component of profit (or <i>surplus<\/i> if a not-for-profit), costs &#038; expense are the monies the team or organization must payout to support its activities.  Costs &#038; expenses that exceed budget or competitive benchmarks may indicate problems.  Profit = Revenue &#8211; Costs.  Without profit or at least break-even, the business will shut-down.<\/li>\n<\/ul>\n<h3><span style=\"color: #003366;\"> 2. Output<\/li>\n<p><\/span><\/h3>\n<ul>\n<li>Percent of jobs completed as compared to the number of jobs that were scheduled to be completed in a given period.  Output is a relatively easy metric to calculate, but can be more difficult to analyze.  Output problems can often be traced to people issues, process issues, timing issues, or requirements issues. <\/li>\n<\/ul>\n<h3><span style=\"color: #003366;\"> 3. Perfect Job Fulfillment<\/li>\n<p><\/span><\/h3>\n<ul>\n<li>A job gets done on time, correctly, as expected, within budget, without incident, and <b><i><u>satisfies the customer!<\/b><\/i><\/u>  This metric considers a number of important factors and may well be the team&#8217;s most watched metric.<\/li>\n<\/ul>\n<h3><span style=\"color: #003366;\"> 4. Revenue (or <i>Donations<\/i> if not-for-profit)<\/li>\n<p><\/span><\/h3>\n<ul>\n<li>The first component of profit (or <i>surplus<\/i> if a not-for-profit), revenue is the amount of money the team or organization takes in from customers or patrons.   Profit = Revenue &#8211; Costs.  Without profit or at least break-even, the business will shut-down.<\/li>\n<\/ul>\n<h3><span style=\"color: #003366;\"> 5. Safety<\/li>\n<p><\/span><\/h3>\n<ul>\n<li>Number of injuries or incidents that have occurred within a given time period.  Should also include quantified assessments of potential risks and risk mitigation plans.  The time to address safety issues are before an incident occurs!<\/li>\n<\/ul>\n<h3><span style=\"color: #003366;\"> 6. Shared values<\/li>\n<p><\/span><\/h3>\n<ul>\n<li>Do team members share the same organizational values?  To the extent that they do not, may have trouble getting along and working together.<\/li>\n<\/ul>\n<h3><span style=\"color: #003366;\"> 7. Team member turnover<\/li>\n<p><\/span><\/h3>\n<ul>\n<li>Ratio of the number of team members that leave the team to the number of team members still on the team for a given period of time.  If the number is &#8220;high&#8221; or trending up, may indicate that there are problems within the team.<\/li>\n<\/ul>\n<h3><span style=\"color: #003366;\"> 8. TeamReadiness Capability<\/li>\n<p><\/span><\/h3>\n<ul>\n<li>Average of the input values from each component of the TeamReadiness Capability Model: Command &#038; Communicate, Document &#038; Share, Tools &#038; Techniques, Internal Resources, External Resources, Train &#038; Drill, and Metrics.   A score of 3 or less indicates problems.<\/li>\n<\/ul>\n<p style=\"text-align: center;\">\n<a href=\"https:\/\/teamreadiness.com\/wp-content\/uploads\/2010\/02\/TeamReadiness-Capability-Model-Inkscape.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-196   aligncenter\" title=\"readiness-thumb\" src=\"https:\/\/teamreadiness.com\/wp-content\/uploads\/2010\/02\/TeamReadiness-Capability-Model-Inkscape.png\" alt=\"readiness-thumb\" width=\"500\" height=\"298\" \/><\/a><\/p>\n<p align=\"center\"><font size=\"1\" color=\"red\">(Click image to enlarge)<\/font><\/p>\n<h3><span style=\"color: #003366;\"> 9. Time to complete a task<\/li>\n<p><\/span><\/h3>\n<ul>\n<li>The time it takes for a task or job to get done.  May also be called lead time, cycle time, etc..  Often an actual time is compared to an estimated time based on theoretical predictions or the average time the job usually takes.  When the actual exceeds the estimated it may indicate problems.<\/li>\n<\/ul>\n<h3><span style=\"color: #003366;\"> 10. Time-to-Readiness<\/li>\n<p><\/span><\/h3>\n<ul>\n<li>The time it takes for a team member to acquire the skills and experience necessary to achieve perfect job fulfillment for a particular job.  This can be the time it takes for a new team member to be able to perform their particular duties or the time it takes for a team member to learn a new task. <\/li>\n<\/ul>\n<p><BR><BR><br \/>\n<font size=\"3\" face=\"Bodoni MT Condensed\" color=\"#003366\"><strong>DMW<\/strong><\/font><br \/>\n<Center><span style=\"color: #660000;\"><strong><font face=\"Arial Bold\">TeamReadiness\u2122<em><u> can help!<\/em><\/u><\/strong><\/font><\/span><br \/>\nCopyright \u00a9 2007-2011 TeamReadiness, Inc.<\/Center><br \/>\n<BR><BR><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8230;for assessing team readiness &#8211; The ability of a team to optimally carry-out its mission. (rankings are shown in alphabetical order, and are not prioritized) 1. Costs &#038; Expenses The second component of profit (or surplus if a not-for-profit), costs &#038; expense are the monies the team or organization must payout to support its activities. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1315","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/teamreadiness.com\/index.php?rest_route=\/wp\/v2\/posts\/1315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teamreadiness.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/teamreadiness.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/teamreadiness.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teamreadiness.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1315"}],"version-history":[{"count":46,"href":"https:\/\/teamreadiness.com\/index.php?rest_route=\/wp\/v2\/posts\/1315\/revisions"}],"predecessor-version":[{"id":4379,"href":"https:\/\/teamreadiness.com\/index.php?rest_route=\/wp\/v2\/posts\/1315\/revisions\/4379"}],"wp:attachment":[{"href":"https:\/\/teamreadiness.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1315"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/teamreadiness.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1315"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/teamreadiness.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}