TeamReadiness® Enables Employee Engagement: “Top 10” drivers

Published on May 16, 2012 in "Top Ten" Lists | No Comments

Employee Engagement is a widely promoted, best practice, management objective that attempts to foster, within each individual team member, an enthusiasm for their work that leads to greater productivity and profits for the organization. Many studies have been done that make a compelling case for implementing practices that create an environment where team members feel “engaged” in their jobs.

According to wikipedia, “Engagement can be seen as a heightened level of ownership where each employee wants to do whatever they can for the benefit of their internal and external customers, and for the success of the organization as a whole.” Like an advanced assessment of job satisfaction, employee engagement examines the extent to which a team member is driven by the purpose, connection, and energy they find in doing their job and working within the organization.

A 2009 Employee Engagement study done by Gallup reported significantly better performance by organizations made up of engaged employees. Those having the top quartile number of engaged employees over those in the bottom quartile performed significantly better in the areas of:

  • Customer ratings
  • Profitability
  • Productivity
  • Turnover (people leaving)
  • Safety incidents
  • Shrinkage (pilfering)
  • Absenteeism
  • Patient safety (health care)
  • Quality (defects)
  • Greater sense of well-being

Below, we list 10 common drivers of Employee Engagement and how TeamReadiness® can help your team attain them.

TeamReadiness



# Employee Engagement Drivers TeamReadiness® Enablers
1. Team members know what is expected of them and why their job is important to the mission of the organization.
  • Use videos, task sheets, training courses, and other forms of content to document: specifications for deliverables, sample product or component outputs, processes, procedures, plans, conduct expectations, policies, metrics, and the use of tools & techniques.
  • Use video to explain the importance of a job or department in achieving the mission of the organization.
  • Use video to interview team members telling interesting “on the job” success stories, or speaking about the importance of their work.
  • 2. Team members are empowered with the tools & techniques they need to be successful.
  • In addition to what is listed in #1 above, consider doing case studies and instructional teachings on specific tools and techniques used by the team.
  • Consider informational content (video’s, task sheets, presentations, or other forms of documentation) on the resources that are available to the team, both internal and external, and how to use or access them (e.g., test labs, various support groups within the organization, external suppliers, consultants, etc.).
  • 3. Team members trust the senior management of the organization. Two implications of trust are:

  • Senior managers will take care of the people in the organization, and
  • Senior managers will do a good job in running the organization.
  • Using TeamReadiness® does two significant things to instill trust in senior management:

  • It says that management cares about the needs of each individual team member by equipping them with the knowledge they need to be successful, and
  • It demonstrates that management is taking deliberate steps to empower the organization for success.
  • 4. Team members are matched with jobs that make good use of their gifts, talents, and passions.
  • Team members can review various video’s, task sheets, presentations, or other forms of documentation content from other people within the organization to gain inspiration for how their gifts and talents might utilize.
  • Documenting expectations for specific jobs such as procedures and best practices helps team members and managers better understand job requirements to assess the potential fit.
  • Online assessment and placement testing using TRM On Demand™, can be done to help determine a team member’s fit for specific jobs.
  • 5. Team members want their contributions recognized with timely appreciation, feedback, and encouragement.
  • Recognize a team member for their good contributions by asking them to share their experience with others, using video’s, task sheets, presentations, etc., so that others might learn and benefit.
  • Ask team members to share their best “war stories” on video for others in the organization to see. Most team members have an incident where they did something or were involved in something that makes for a great story. Maybe it was the time they solved a difficult customer problem, landed a big sale, prevented a serious accident, or transformed a bad working relationship into a good one.
  • Team members that are featured in a video or on photos in a task sheet will be seen, recognized and appreciated by fellow team members for providing them with helpful knowledge.
  • TRM On Demand™ software enables fellow team members to post encouraging comments and feeback in response to a team member’s video’s, task sheets or other forms of documentation content.
  • 6. Team members are regularly asked for their input on important issues and decisions.
  • Ask or encourage team members to provide their input via video or online collaboration regarding important issues, for the team to view.
  • Use TRM On Demand™ software for sharing information and for collaboration.
  • TRM On Demand™ software provides team members the ability to post their comments for others to see and respond.
  • 7. Team members believe that the overall mission of the organization is important.
  • Regularly communicate your organization’s mission and purpose using TeamReadiness video.
  • Report often on new successes and activities that drive home the important work the organization is doing.
  • Keep your home page at TRM On Demand™ updated with news about your organization’s activities that instill pride and purpose within the team.
  • 8. Confidence in fellow team members to do their jobs well.
  • Asking team members to document their experience and knowledge so it can referenced or shared with others demonstrates that the organization values, enables, and demands competence.
  • When team members view instructional videos, task sheets, and presentations created by fellow team members, it inspires confidence in those fellow team members.
  • Instructional content created by team members sends a message that those team members are competent and that they want others to succeed.
  • Team members who post thoughtful, insightful comments on a particular process, procedure, etc, using TRM On Demand™, can win the respect and confidence of fellow team members.
  • Team members who obtain certifications for their unique jobs or responsibilities using TRM On Demand™ will foster respect and confidence in their abilities by fellow team members.
  • 9. Team members feel good about being on the team because fellow team members make them feel welcomed and appreciated.
  • Team members feel appreciated and welcomed when other team members share their knowledge with them.
  • Team members feel appreciated when other team members post positive comments using TRM On Demand™ about a video, task sheet, presentation, or other content they created.
  • 10. Deliberate & managed processes for fostering growth, learning new skills, and finding opportunities for greater responsibility.
  • Make knowledge capture and sharing a regular part of your team member’s development and performance review program to ensure team members are getting the training and knowledge they need and want.
  • Regularly encourage team members to capture, share, use, and request knowledge (procedures, best practices, etc.) as opportunities arise.
  • Ask team members to both use and create online training courses and certifications for specific jobs.
  • Use TRM On Demand™ to administer your development program with minimal effort.


  • DMW by line3




    How Can TeamReadiness® Help Your Team Enage Employees


    • 1. We document your plans, procedures, processes, policies, best practices, and training courses.

    • 2. TeamReadiness documentation is highly visual, easy-to-use, and easy-to-understand.

    • 3. TeamReadiness documentation provides powerful knowledge that team members, suppliers, and customers need.

    • 4. Our TRM On Demand™ software provides easy and secure online access to your documentation, training, and records.

    • 5. Easily create online tests and course completion certificates that reinforce learning and build esprit de corps.

    • 6. Easily communicate and collaborate with your team to optimize knowledge and learning.

    • 7. TeamReadiness gets people involved and engaged in ways that promote “buy-in,” sharing, collaboration, and cooperation.

    • 8. TeamReadiness documentation breaks learning down into small, quick, easily understood videos or other formats.

    Let TeamReadiness help. We can assist with the entire process to quickly and cost effectively help team members grow their capabilities and achieve team readiness!




    DMW

    TeamReadiness® can help!

    Copyright © 2007-2012 TeamReadiness, Inc.




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